Your Questions, Answered
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We offer in house film development for 35mm and 120 formats, available in both color (C-41) and traditional black-and-white stocks. Our services also include high-quality 4x5 prints, professional film scanning, and digital delivery of your scans via WeTransfer.
In addition, we sell carefully tested, pre-owned cameras, fresh film stocks, and a range of accessories. For those interested in learning the process themselves, we regularly host hands-on workshops where you'll learn how to develop and scan your own film from start to finish.
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Yes! We develop both new and expired disposable cameras as they take 35mm film!
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We ask that our customers wait until they get their digital scans before placing a print order. This allows you to review your images first, especially in the event that a roll comes back blank or if you'd only like prints of a select few photos rather than the entire roll.
Once you have received your scans, please email us the file numbers of the images you would like printed, along with your phone number. We will then send you a payment link and begin processing your order.
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We strive to deliver digital scans within 2–3 business days during our regular operating hours. During periods of high volume, turnaround times may extend to 3–4 business days.
Please keep our store hours in mind when estimating turnaround times. For example, if you drop off a roll on Sunday, you can typically expect your scans between Wednesday and Thursday, as we are closed on Mondays and Tuesdays.
Please note that 120 film may require additional processing time compared to 35mm film, as the scanning process is more time-intensive.
We appreciate your patience and will always do our best to complete your order as quickly as possible.
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JPG is a compressed image format that keeps file sizes small and is great for everyday use like sharing online or viewing on phones, but it slightly reduces image quality. TIFF is an uncompressed, high-quality format that preserves all image detail, making it ideal for professional editing, printing, and archiving, though the files are much larger.
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We’re unable to offer refunds for blank rolls, as all film goes through the same chemical development process regardless of whether images are present. However, we’d still like to help make things right. Since your original order was not scanned, we can offer you $7 off your next scan order as a courtesy.
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Sometimes our messages can end up in your junk or spam folder, so we recommend checking there and searching for “WeTransfer” if you haven’t received your scans.
We also understand that mistakes can happen on our end, such as an email being entered incorrectly. If you haven’t received your scans by the expected delivery date, please don’t hesitate to contact us so we can look into it right away and make sure everything is corrected.
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If you have requested to pick up your negatives, please note that they must be collected within 30 days after receiving your digital scans.
If you do not wish to keep your negatives, they will be safely discarded once your images have been delivered via WeTransfer and you have downloaded your files. However, please keep in mind that negatives are your original film files if they are lost or discarded and your digital copies are deleted, your images cannot be recovered.